Delivery & Collection
Information to confirm before arranging delivery or collecting a device.
Delivery arrangements
Delivery and collection are arranged directly with Sentinel when your purchase is confirmed. No delivery area, courier, delivery date or collection address is confirmed by a product listing.
What your delivery quote should include
Before accepting a real purchase, ask Sentinel to confirm your town/address, the delivery service available to that location, the full delivery cost, stock availability, dispatch estimate and expected transit time. Estimates should distinguish business days, remote-area arrangements and any special handling. International delivery is not offered or promised by this website.
Collection arrangements
A collection location, opening hours, readiness confirmation and any collection identification requirements must be agreed directly with Sentinel. Do not travel to collect an item until the merchant confirms both the address and that the item is ready.
Receiving an item and reporting a problem
Check the delivered package and exact product configuration. If an item arrives damaged, is missing or differs from the confirmed purchase, keep the packaging and photographs and contact the merchant with the purchase reference. A reporting deadline and claims procedure must be provided with the final delivery terms; this website does not impose an unconfirmed deadline or remove your applicable rights.
Delivery tracking, failed-delivery charges, loss handling and cancellation arrangements must be confirmed before payment. See Returns & Refunds and Contact & Support.